Return and refund policy

Thank you for choosing Boldessa. We value your trust and strive to ensure your complete satisfaction. Please take a moment to review our return policy for a smooth and hassle-free experience.

30-Day Return Policy

You have 30 days from the date of receiving your item to request a return.

To qualify for a return, your item must:

  • Be in its original, pristine condition as received—unworn, unused, with tags attached, and in its original packaging.

  • Include the receipt or proof of purchase.

Initiating a Return

To start a return, contact us at support@boldessa.com. Returns should be sent to the following address:

R05 Joe Castorena
+1 (520) 709-0631
76 S 226th Ln, Buckeye, AZ 85326, USA 

Once you contact us, we will provide a return shipping label and detailed instructions. Please note that items sent back without prior authorization will not be accepted.

Refunds will be processed promptly upon receipt and inspection of the returned package. Customers are responsible for the return shipping costs.

For assistance or inquiries, feel free to reach out to us at support@boldessa.com.

Damages and Issues

Inspect your order carefully upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately. We will resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food, flowers, plants).

  • Custom or personalized products.

  • Personal care items, such as beauty products.

  • Hazardous materials, flammable liquids, or gases.

  • Used personal items, including lingerie, cannot be exchanged.

  • Discounted items, including those purchased as part of a combo deal.

We recommend reviewing our size chart carefully before making a purchase to ensure the correct fit.

Sale items and gift cards are also non-returnable.

If you have questions about the return eligibility of a specific item, please contact us at support@boldessa.com. Your satisfaction is our priority, and we are happy to assist you.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period. During this time, you may cancel or return your order for any reason. The same conditions apply as mentioned above, including the requirement for items to be in original condition, with tags, packaging, and proof of purchase.

Refunds

After receiving and inspecting your return, we will notify you of the approval status of your refund. If approved, refunds will be processed back to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If it has been more than 15 business days since your return was approved and you have not received your refund, contact us at support@boldessa.com for assistance.

We appreciate your trust in Boldessa and are here to support you every step of the way. Thank you for shopping with us!